Personal Items that Defined My Culture Essay - 691 Words

While our parents offer themselves to help us grow as civilized human beings, one of the most important things they do is present to us our culture. As a small child, my parents introduced me to the world, and what a wonderful place it can or can’t be. Different traditions were taught to me throughout my years and these developed into the fundamental ideas for my lifestyle and culture. The idea of culture that we all share is extremely complex, so it is hard to define any parts of it without the use of symbolism. In order to define my culture, I selected three objects to represent me and my culture in a broad spectrum. However odd these objects may seem, I chose an aluminum ring, a computer and a Christmas stocking. These particular items†¦show more content†¦In the modern day, we use technology to every benefit we can and I am not ashamed of that; my opinion on the use of technology (specifically computers) is that in quantities of moderation, technology can exponent ially expand the growth of our civilization. For my second cultural object, I chose my home computer because I can spend upwards of hours upon it each day, primarily doing work or visiting recreational, social websites and games. The renowned scientist Carl Sagan once said, â€Å"We’ve arranged a civilization in which most crucial elements profoundly depend on science and technology.† This quotation blatantly applies to modern day society, where it is nearly impossible to communicate with people without an email or cell phone. The laptop is also an immense part of my culture regarding schoolwork, where I need the laptop to access the websites teachers use. With so many hours per day enveloped the laptop, it has grown to be a large part of my daily routine and culture overall. The final object I chose to describe my culture is my Christmas stocking. To me this stocking represents my traditions and faith in an elegant little display. Within the first few months of my birth, my parents had me Baptized as a Roman Catholic and that has been my faith ever since. We as a family celebrate the story of Christmas every year with prayer and festivities to go along with ourShow MoreRelatedViolating Social Norms1337 Words   |  6 Pagesidea of closeness is linked to the idea of personal space and intimacy. The ideas that â€Å"close† can get â€Å"too close† has been observed and researched by social behavioralists and sociologists for decades. It is an intrinsic human behavior to seek out personal space. Perhaps it is a defense mechanism, perhaps an assertion of territorialism; there are theories to support each idea. However, social behavior does dictate that there is a social norm of personal space. Americans typically have a standardRead MoreH ow Nature And Nurture Affect Human Development1203 Words   |  5 Pagesdevelopment so this is about their brain development. Nature is defined by genes, this influences who we are. It is also defined by many other ways such as physical appearance to our physical characteristics, so this is biologically determined by genetic inheritance and this then influences individual on their development and learning. Another thing that influences individuals is behaviour and this is because of family, culture and religion etc. This is because some family/religion has restrictionRead MorePersonality And Life Satisfaction : Does Agreeableness Affect1420 Words   |  6 Pagesof complex traits among everyone in different cultures, five global dimensions of individual differences known as the Big Five: Neuroticism, Extraversion, Openness to Experience, Agreeableness, and Conscientiousness (McCrae Costa, 1997). These are the five categorys psychologists normally use to define individuals. The personality trait Neuroticism can be defined as behavior associated with fear, depression and anxiety. Life satisfaction can be defined as an individual’s view of their overall appraisalRead MoreWhat I Learned At The Classroom Environment Essay1490 Words   |  6 Pagescreating such culture. As a white female and a product of the upper-middle class, I was quickly forced to apply my knowledge of cultural responsive pedagogy when I accepted a position teaching a Title-1 school with over 90% of students representing various minorities in Metro Atlanta. I swiftly realized that my students and I derived from different backgrounds, but I knew I had to make learning relevant and develop personal connections with my students. In the process of altering my teaching styleRead MoreThe Movement Of Labor Off Shore From The United States Essay1576 Words   |  7 PagesThe effects of globalization can easily be defined and shown by the death of small town culture in and around the southern states. The term, globalization, is essentially a term used to make an ugly truth seem appealing and thought-provoking. When in actuality, it can be more easily defined and understood as cheap labor not burdened by employee safety and fare wages. 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If we do not conform to traditional male or female roles there is a strong likelihood that others will think we might be homosexuals. Although that is not always the case. Some people just prefer items that seem more interesting to them. Transgenders are born with their gender identity, that is apart from their sex.Read MoreA Brief Note On Employment And Life Decisions1515 Words   |  7 Pagesthe goals and aspirations that she has as she launches her new career. This might include identifying what her core values are, and prioritizing each one. Next, I would advise Ramona to assess and catalog her strengths and weaknesses from both a personal and professional perspective. This valuable insight will equip her with the self-awareness needed in evaluating and making the decision to accept or decline the offer of employment. Assessing the Organization for Fit Once Ramona is equipped withRead MoreA Brief Note On Employment And Life Decisions1511 Words   |  7 Pagesthe goals and aspirations that she has as she launches her new career. This might include identifying what her core values are, and prioritizing each one. Next, I would advise Ramona to assess and catalog her strengths and weaknesses from both a personal and professional perspective. This valuable insight will equip her with the self-awareness needed in evaluating and making the decision to accept or decline the offer of employment. Assessing the Organization for Fit Once Ramona is equipped withRead MoreThe Merchants Of Cool : Film Review1417 Words   |  6 Pagesprofitable consumers. There are many patterns that switch on the request to purchase particular items made by particular brands. So what is it that makes some companies’ being successful over the other? What are the patterns that find a response among the modern teems? Through this assignment the hidden aspects of marketing research is shown and many terms within the field of teen marketing are defined – for example, core couple â€Å"mook† and â€Å"midriff.† The documentary shares a statistical data at the

Teaching Students With Quality Assessments - 1052 Words

Introduction Education is a field that is constantly evolving and as teachers it is important that changes are made to be as effective as possible. Curriculum mapping, planning, and assessment building have been topics at the forefront of many conversations in the field of education. As teachers have become smarter about their field, they have made instructional and assessment changes that benefit students learning needs. The assessment practices we use in the classroom should be used to promote student learning (McTighe O’Connor, 2005). As educators it is important that the goals we have are used to support the learning in all students. Providing students with quality assessments can help students be successful in the learning process†¦show more content†¦By giving students pre-assessments teachers are able to diagnose â€Å"students’ prior knowledge and skill level, identify student misconceptions, profile learners’ interests, and reveal learning-sty le preferences† (McTighe O’Connor, 2005). With the knowledge gained from this type of assessment, teachers are better able to make instructional decisions that will decrease negative classroom behaviors. When students have a active role in the assessment process they perform better. I know understand that students must take an active roll in the assessment process to benefit from their learning. As a teacher, if I want students to be successful on assessments I have to include students in the process. New Practices I have gained several new practices from this course. Prior to this course my students used portfolios to track their learning over the semester. In order to give students more control over the assessment process, I have begun allowing students to choose the assessments to place in their portfolios. Once this is done, I have asked student reflect on their work and their learning. Anne Davies (2007) suggests â€Å"students learn more as they reflect and select evidence of learning to show others† (p.50). By allowing my students to choose the work that goes into their learning portfolios and reflecting, students are able to use their best work for grading. By trying this with my current students, I haveShow MoreRelated5 Keys to Quality Assessment826 Words   |  4 Pages‘Five key ideas about quality assessment’ – Keep it to 5 main points and write a few sentences on each. Use references to support your ideas. McMillan (2011) describes assessment as the gathering, interpretation and use of information to support teacher decision-making. 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Principles of assessments VALIDITY A valid form of assessment measures what it supposes to be measured. â€Å"A valid assessment must also assess a sample of the abilities that are required in the curriculum† (Ian Reece, 2007, teaching, training and learning) Fairness: Fairness censures that everyone has an equal chance of getting a good assessment. â€Å"All learners areRead MoreAnalysis Of The Book Refuge By Jackie French1526 Words   |  7 Pagesmulticultural issue that students are able to relate to. It is an Australian novel that addresses two cross-curriculum priorities that are set out by the New South Wales Board of Studies (2012): Aboriginal and Torres Strait Islander histories and cultures as well as Asia and Australia’s engagement with Asia. The text celebrates multiculturalism and nationhood and shows how composers can artistically create imagined texts through careful control of the English language. 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I believe the environment that facilitates this, (1) includes a fair, enthusiastic and supportive teacher, (2) incorporates the students’ interests into the curriculum, and (3) includes continual assessment to

Dish Washing Free Essays

Dish Washing I walk into the restaurant Red Robin, wait for my name to be called by the host and sit down in a booth with comfortable red seats. All of a sudden a man sits next to me wearing an apron soaking with water, wiping sweat from his face. It’s my brother, Zachary Walsh. We will write a custom essay sample on Dish Washing or any similar topic only for you Order Now Zach states â€Å" Man, I hate Saturday nights, too damn busy! †. What was Zach doing? Zach is a dish machine operator, or in restaurant terms, a DMO. Washing dishes you say, that sounds easy! I am afraid not my friends. Washing dishes is one of the most under appreciated jobs. Just ask the manager him self, who by the way is my Uncle. My Uncle states, â€Å" If it wasn’t for the DMO this place would be a **** whole. DMO’s work their *** off and their the ones who keep things running behind the scenes. † With only a thirty minute break from washing dishes, I thank my brother for taking this time to answer questions because I know he would much rather be doing other things. Things like enjoying his food, staying hydrated and getting his mind off washing dishes. My brother is a good guy and that’s a good thing for Red Robin because the DMO’s do the most work for the smallest pay. Here at Red Robin, the DMO’s are the bottom of totem pole. They usually get no breaks, the only time they do is if they work a double, they get paid the least and have to be stuck in the back of the kitchen where they cannot really talk to any one. â€Å" It was the worst thing I’ve ever done when I first started, but honestly you get use to it and after a while you start making friends. Luckily for me, Red Robin is a great environment and everyone is pretty chill. † Zach says, smiling, probably thinking back on all the days he use to come home and complain and threaten to quit. As stated before, a life of a DMO is not an easy one. For the most part of this interview, Zach was calm, but when he talked about what a DMO does, he got intense telling what they do. â€Å" I hate it, when I tell people I’m a DMO they usually just laugh. People do not understand that I have to wash tons of dishes and then after you put those dishes in the machine to wash, you have to go put the cleans ones away and usually you have to walk all the way across the kitchen to do this. When you have to put the dishes away, more dishes keep on coming in and this leads to a build up of plates and other things that you have to wash and it sucks! Luckily, the other staff understands Zach’s job and they are usually nice about it. The key word there though.. † he pauses, and looks back to what seems to be the front of the kitchen and finishes â€Å" is usually. † Washing dishes gets Zach paid nine dollars an hour. Zach’s been working at Red Robin for a year and half now and still has not gotten a raise. Zach says he is the lowest paid person there who has been working at Red Robin for over a year. The worst part about the hard working jobs at restaurants and farms is these types of jobs get paid the least even though they are doing the most work. At the same time, the person taking these jobs know this information before they get employed. In tough times like the one we are living in today, people will take any job they can get. Zach has recently just graduated from college and obviously needs to pay off those college loans. Being a DMO is not going to pay those loans off but it is a start. â€Å" I needed a job out of college right away and this was the only one I could find. It sucks but you got to do what you got to do. Before giving you the job they tell you it’s a sucky job and that you are going to hate it and I kind of took that as a challenge. As Zach goes to get a cup of water, my Uncle sits next to me and asks me what I was here for again. I explain to him the assignment and he sits there for a second to think. As Zach is coming back from getting water, my Uncle says, â€Å" Zach is the hardest working kid I have ever seen at Red Robin. He does the dirtiest job and never complains about it. We are sure damn lucky to have him or we most likely be screwed. † As he hits Zach in the shoulder and gets up so Zach can sit down again. Zach smiles, and even though he knows he is doing a job that does not get any credit at all, he feels proud knowing he’s made someone proud and most importantly, a family member proud. Zach’s break is over and my Uncle allows me to go back to the kitchen with Zach as long as I do not get in the way. The DMO area is a messy one to say the least. With dishes all over the place, stains on the wall, water all over the floor, it is no wonder why people do not want this job. Zach can tell from the expression on my face that I was shocked to see the place so messy. â€Å" I told you our Uncle wasn’t lying about it being a crappy job. This is actually clean compared to most Saturday nights, you should have seen last weeks mess, the place was flooded and the water was up to my ankles. And guess who had to take care of the problem? Yeah that’s right, me! † This place really did feel like the worst job ever. Along with washing dishes and putting them away, DMO’s had to do other tiny messy jobs in between washing dishes. DMO’s had to take out the trash when it was full, clean the bathrooms if there was a flood, clean up spills made by costumers because the waitress or waiters were to â€Å"busy† and the worst one, clean throw up. To do this and clean dishes takes a very hard working kid or man to do. And luckily for Red Robin, they had there guy. â€Å"One time this group of about ten baseball players come in and two stupid clowns tried to see who could eat the most. Needless to say one of them threw up all over the place and I had to clean it up. The most embarrassing part was they were in their late thirties, most likely in a softball league. † On a typical Saturday night at Red Robin, there would be two DMO’s. So why was Zach the only one on that night? Because people are lazy. † Zach laughs at his own joke and states â€Å" actually I’m just kidding, I would probably quit if I could. Plus I couldn’t give up on your Uncle. He gave me the job in the first place. † My brother shows me his hands and they are very pruny from working with the water and the soap. During the winter, when his hands would dry from being pruny, they would often crack and sometimes even bleed. This is all the norm when it comes to washing dishes, but people never see the little things that come in to play to make a restaurant run. Another terrible part about Zach’s job is closing. Who ever is the DMO that night is usually the last one to leave the restaurant, along with the manager. The DMO has to clean every last dish and also help put them away. Out side there are around ten to fifteen trash bags filled with disgusting food and other restaurant supplies that have to be walked across the parking lot and into the dumpster. â€Å" Then when you are all set to go home and you get into your car, you realize you smell so bad and cannot wait to take a shower. Man, that shower feels great every night! † As I’m about to leave Red Robin, one of the waiters shouts to the back of the kitchen â€Å" Hey Zach, can you clean up table 83? A baby just knocked down a glass of beer. I would pick it up but I got so many tables tonight. † After Zach hears the question, it seems like he does not even listen to the waiters excuse. Right away he stops washing dishes and grabs the mop and heads to clean up the mess. â€Å"Yup, you got to love being a DMO† he says in a sarcastic tone and walks away, going to do his job. How to cite Dish Washing, Essay examples

Jubilee Year Essay Example For Students

Jubilee Year Essay The book of Leviticus is filled with different rules and teachings. They were written down by priests. They were known as the Holiness Code. One of the most prominent teachings in this section of Leviticus was about the jubilee year. Every fifty years, debts should be forgiven, and people who have lost their property have an opportunity to get it back. I wish we had a jubilee year in our time because it would allow people who have been struggling with their life to regain their footing and start over. In modern times, most people are very greedy and materialistic. Perhaps that is one reason why, in ancient times, debts were forgiven every fifty years. People who had borrowed money from others but were too poor to pay them back normally lived a harder life. If debts were forgiven every fifty years, if they were still alive, it would give them a chance to try and live a normal life again. Nowadays, people would not stand for such a principle. Richer people would not agree to it because they would be losing money they had lent to other people. People who had borrowed money, however, would like it because they would not have to work to pay them back. When people lose land, it is normally because they owe money, and whoever they owe money to is taking the land as a payment. Again, if people had a chance to regain their land after having it seized, their life would return back to normal and they could try and restart their lives also. As with the forgiving of debts, I do not think this would be followed in modern day and age. Land is very expensive nowadays, so having to give back a piece of land would make many people angry. Now matter how hard we try to make it happen, I do not believe a jubilee year will ever occur again. Our society is too egotistical and self-centered to follow such a tradition. Even though it would be for the better good, people would still not agree to have a jubilee year ever again.

Services Marketing

Australian Telecommunications Company has continued to expand to address the demands of the market. It has remained a key player in the country’s economic growth, having generated close to $37 billion in 2008 and $98 billion revenue in 2009. The industry has over five hundred thousand employees across the country, working in various capacities (IBISWorld, 2011).Advertising We will write a custom assessment sample on Services Marketing specifically for you for only $16.05 $11/page Learn More It has arguably been considered as a stimulant for employment in almost every sector of Australian economy. It has local and international companies which contribute to this tremendous global recognition. Among these are Optus and Vodafone which are considered as key players in the market. This paper gives a critique of the performance of these companies based on their weaknesses and threats with reference to the entire telecommunications industry in Australia. Vodafone is a UK-owned company and the leading telecommunications company around the world operating in more than twenty five countries including Australia. Vodafone Australia is the third largest Telecommunications Company in Australia, behind the giants Telstra and Optus. The company runs a GSM mobile network which is approximated to cover 92% of Australian market (Vodafone, 2011). It also boasts of a Globalster satellite which enables it to cover the entire population. Even as the company continues to thrive in an ever-expanding economy and market, it has had its fair share of weaknesses and threats triggered by intertwined factors in the telecommunications market. Vodafone Australia has experienced one of the worst network problems in the Australian market. Towards the end of 2010, the company registered pitiable quality in its calls, data speed, SMS reliability and voicemail services. It was faced with a class action suit for demonstrating incompetence in serving Australian pe ople. To maintain its business reputation, the company responded by blaming customers for using faulty software on their handsets and use of Smartphones (Vodafone, 2011). Although Vodafone CEO offered an apology, the interruption saw several customers terminate their contracts with the company to seek better services.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Additionally, expansion of the company has been achieved by direct regulation of its operations. Through mergers and acquisitions, the company has not realized organic growth. As a result, the company has a stable customer base at the expense of proper management of its subsidiaries (Vodafone, 2011). With its operational structure centered in UK, Vodafone Australia has failed to address needs of the market allowing effective competition from smaller companies. Moreover, Vodafone Australia continues to experience several thre ats as permitted by market trends and its ability to effectively serve Australians. Competition from major players and upcoming companies is seen as a major threat for the company. Telstra which is the leading player in the market, previously possessed by the government runs most of the copper network, offering landline, broadband and mobile services (Vodafone, 2011). Immense global penetration of internet companies further threatens Vodafone’s ability to penetrate the market in future. It is important to note that though saturated, the market still offers opportunities in terms of the aging population and changing needs for customers. Through strategic plans like simple phones and friendly pricing plans, the company stands a chance of favorably competing in market (IBISWorld, 2011). On the other hand, Optus is ranked second in Australian telecommunications market and is owned by Singapore Telecommunications Company. Headquartered in Sydney, Optus has retained SingTel service s and products like Boost Mobile, Virgin Mobile Australia, Uecomm and Alphawest (Optus, 2011). In serving its customers, the company runs its own network infrastructure together with the use of other companies’ services like Telstra Wholesale. It has two channels of service delivery where it directly serves customers in the market and as a wholesale agent for smaller companies.Advertising We will write a custom assessment sample on Services Marketing specifically for you for only $16.05 $11/page Learn More The company also provides internet services through dial-up and broadband services. It mainly serves the government, business owners and residents of Australia. Like other players in the Australian telecommunications market, the company has weaknesses and continues to experience threats from a wide range of areas. Being owned by Singapore Telecommunications Company which has concentrated its operation in Australia, Optus is exposed to high comp etition from local players and other bigger players in the market. In addition, Optus is faced with management issues manifested through labor strikes experienced before (Optus, 2011). This affects its reputation in maintaining a competitive advantage and customer base. Lastly, service delivery has not been up to date with customers complaining of low network connection speed and Cable TV services. Even though the company is ranked second in Australian telecommunications industry, it faces stiff competition from Telstra and Vodafone among other key players and upcoming companies. It therefore suffices to mention competition as the company’s major threat. Nevertheless, Optus prides on a number of opportunities in the telecommunications industry. With ever-changing technology, the company has a chance to expand its service and product delivery in order to address the needs of its young customers. It also plans to increase its customer base through TV mobile services by the end of 2012 by use of FetchTV (Optus, 2011). Additionally, the company seeks to access government license to offer provisional satellite services that will cover Australian Broadband Network. This will win new customers across the country including remote regions which are not well covered by its competitors. In general, a survey of Australian telecommunications market indicates various viewpoints with regard to the performance of companies like Vodafone and Optus. It is evident that the two companies have weaknesses which have continued to affect their performances. Nevertheless, there are countless opportunities to be utilized in maintaining competitive advantage.Advertising Looking for assessment on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More References IBISWorld. (2011). Mobile Telecommunications Carriers in Australia: Market Research Report. IBISWorld. Web. Optus. (2011). Media Center. Optus. Web. Vodafone. (2011). Vodafone Company. Vodafone. Web. This assessment on Services Marketing was written and submitted by user Konnor Mclaughlin to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here. Services Marketing Executive summary Service quality is a very critical aspect of any business. The paper carried out researches on five service-providing firms. The firms included one bank, three restaurants, and a hospital. Many theories and models have been put in place to explain the subject of service quality. The paper links theories such as the attribution theory and equity theories, among others to the specified service encounters.Advertising We will write a custom report sample on Services Marketing specifically for you for only $16.05 $11/page Learn More The researcher rated the service provided on a five-point rating scale. CERVICAL model also comes in handy in terms of analyzing the aspect of service delivery and quality. The paper also explains the researcher’s expectations together with what he thought the firm would have done at that point. The journal also required the researcher to recommend how employees or the firm would have improved on its servi ce provision. These journals were later on analyzed to give an insight into the practice of service marketing. First Service Encounter Various entries were made in a study of service marketing conducted on Joapick hotel on July 22, 2013, at 10.00 am. The researcher had a personal encounter with service providers in this restaurant. The entries were therefore likely to give accurate information about service provision in the restaurant. In this encounter, the researcher had purposed to understand the events and behavior of various front-line operators and employees that result in client dissatisfaction. The researcher had purposed to visit this restaurant to evaluate how it offers its service. In this entry, the service encounter involved one-on-one communication between the customer and the service-providing officer. For improvement of the delivery of restaurant services, the management should offer close employee supervision. Service provision could also be improved through increas ed employee commitment. Second Service Encounter The second journal entry was made at ANZ bank. The industry offered banking services to its clients. The entry was recorded on June 15, 2013, at 11.00 A.M. The encounter was also entered through a personal visit to the bank. The researcher decided to visit the bank due to its location. The bank was in proximity to the point where the researcher was working. It would therefore, easy for him to reach the bank. The researcher rated satisfaction with the service encounter at one in a five-point rating scale. The rating depended on the feelings of the client. The researcher felt that way because the front office operators had no organization ability, which resulted in delays in service delivery. The client felt that there were delays in service delivery. On the question of what the employee or the firm would have done to increase the level of client satisfaction, the journal indicated that the employees of ANZ bank would have been more ord erly in their service provision. To improve the service system of ANZ bank, bank management should apply job subdivision. The bank should also restructure its job design in a way that employees who are offering any service feel at the right positions in a bid to maximize their input and hence the overall yield of the bank.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Third Service Encounter The third journal was recorded from PPK restaurant, which is a service industry that provides food services to its clients. The data was recorded on July 2, 2013, at 10.00 A.M. The service encounter took place via telephone. The specific circumstance of the encounter was expectations. The researcher had expectations that the restaurant would provide better services owing to its high publicity. According to the journal, the rate of satisfaction with the service encounter was put at five on a five-poin t rating scale. This was the highest rating mark. The researcher recorded that the feeling of delight resulted from the fact that service providers were able to provide services on time. The services were also satisfactory to the customer. The researcher also suggested that the employee or the firm would have improved on their level of emotional labor to offer better services. From this journal, there is an indication that the service system required that employees need to do job training on emotional labor. Fourth Service Encounter The fourth journal entry form was filled from Making hospital. The hospital provides a variety of medical services to clients. This journal focused on services offered by nurses at Making hospital. The journal entry was made on July 30, 2013, at 10.00 A.M. The journal was recorded during a personal service encounter with the hospital nurses. This encounter resulted from the expectations of the researcher on the quality of services provided by the hospita l. The service encounter with this hospital was rated at two in a five-point rating scale. The researcher attributed this below-average performance to the fact that the service providing employees did not indicate much dedication to their duties and responsibilities. For example, nurses would respond to patients’ questions in a rude way. On the issues of what the hospital would have done to improve on the client’s level of satisfaction, the researcher asserted that it should have motivated its employees to enable them to offer the best qualities to the client. The researcher also suggested that the service provider should improve on employee motivation to make employees perfect their service provision ability. Fifth Service Encounter The fifth journal entry was entered from Small World Restaurant. The company provides catering services. The journal was entered on June 29, 2013, at 10.00 A.M. The service encounter happened through mail correspondence. The encounter was purposely planned by the researcher. The service encounter was rated at two on a five-point rating scale. The researcher attributed this rating to the fact that the restaurant took much time to respond to the mail and had little commitment to mail. The journal entry also indicated that the restaurant would have minimized delays in service delivery. The service system needs improvement in communication and training of employees on the best communication practices.Advertising We will write a custom report sample on Services Marketing specifically for you for only $16.05 $11/page Learn More Analysis of service encounters The service encounters may be explained in several theories and models. Although some were related, there are also differences within these models. In the first service encounter, the three evident theories are the attribution theory, equity theory, and personal involvement. The attribution theory is used to explain human behavior and suit the first case based on the employee attitude at the work place (Bloemer, de Ruyter Peeters, 1998, p.276; Choi et al., 2004, p.913). Various models can be used to explain the behaviors of the employees in the first encounter, and the owner of the restaurant expresses a particular attitude to the employees. Caruana (2002, p. 811) states that the theory is important as it can be used to explain human behavior even in management and business. Equity theory also applies to the encounter, with the employees trying to fit in the workplace and appear to be doing equal tasks. However, they had little personal involvement, and this could be a significant factor for the performance of the business and the employee rating. The banking industry, as represented in the second encounter, displays several theories that are generalizable in other organizations. In this second encounter, disconfirmation of expectation paradigm is applicable. The encounter proves that employees are not always satisf ied with the services offered in organizations despite the positive feedback that this confirmation of expectations paradigm may provide. The encounter also includes a display of the conceptual model of service quality (Brown Meuter, 2000, p.138). Consumers have personal needs, experience and other sources of information to predict the services that they can get from institutions such as banks, and marketers should filling the gaps that exist in the satisfaction of these services. The SEQUAL model can also be applied here. Marketers should ensure that they participate in creating reliability, responsiveness, empathy, and assurance so that the clients are assured of quality services (Brady, Cronin Brand, 2002, p.17). The third and fifth encounters were both in restaurants, and the major values that were evident include the consumer expectation types. Consumers display varying expectations based on several factors. Desired expectations are displayed in the restaurants, with the mana gement having to use the marketing team to make sure the customers provide feedback on these expectations. The other forms of expectations that are evident include equitable and predictive expectations (Lovelock, Patterson Walker, 2011).Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More The fourth service encounter in MarieKing Hospital was crucial in displaying the different kinds of values in organizations, including perceived value, performance value, social value, emotional value, and interaction value. Though the clients in the institution displayed the values, the performance value and the social values were expressed in a significant way and applicable in the management of the institution. The reason for the application of the social value is mainly the nature of the institution that is meant to offer services without regard to client ability to pay for the services. The link between Theory and Practice The theories discussed above are applicable in management and business, and organizations apply them to ensure that they maintain a competitive edge in the respective markets. In the disconfirmation and expectation paradigm, employers can use surveys to ensure that the consumers are satisfied with the services offered by their organizations. The SEQUAL model also helps employers to gauge the service delivery quality in their respective organizations. This will be effective in making them improve their services. Chebat and Slusarczyk (2005, p.664) assert that the declining quality of service in service provision industry has been associated with poor training of employees. Consumers tend to stick to organizations that provide the best services as per their evaluations, and the service encounters discussed above are good examples of the same. Organizations can apply the 7 P’s of marketing in the form of price, place, product, promotion, people, process, and physical evidence to ensure that their products are rated highly. The product design, quality, and usability are some of the factors that they can alter in the output to ensure that it is appealing in the market (Bitner, Brown Meuter, 2000, p.138). The place of sale and the price at which the products are available should also be convenient to the customers, with the employees being trained on how to approach the target market. Physical evidence and promotion will be crucial in the determination of the availability of a particular product to the target market. The characteristic of services is some of the other links that exist between theory and practice in marketing. Marketers should aim at replicating the goals of the department in the field (Brady, Cronin, and Brand 2002, p.16), with the right measures being put into place for this. The theories in marketing provide a conceptual framework on which marketers can use to promote their products and organization. To ensure that the theory is applied, marketers and organizations need to plan and make the objectives of the particular department, with the employees being trained on the same (Pluta-Olearnik, 2011). The organizations should also carry out surveys to evaluate the efficiency of the applied theories and take relevant measures based on the findings (Cadogan et al., 2001, p.261). Decision-making pro cess in organizations should be consultative and inclusive, with members in all the working levels being involved (Nijssen Herk, 2009). Despite involving several employees, the decision-making process should also be fast enough to ensure that the relevant measures are taken in time. A service triangle involving consumers should also be established (Bendapudi Leone, 2002, p.83). The management should not be solely involved in decision making that is likely to involve other employees without consulting them first. Several factors influencing behavior in organizations include the culture in the organization, the social background of the employees, and the management, and the type of personalities within the organization. Employees and the management team can display differing behaviors based on the above factors (Brady Robertson, 2001, p.53). To ensure that the behaviors do not affect the output of the organization, an appropriate organizational culture should be cultivated. Concept ual Framework The conceptual framework of service delivery that is relevant in the above service encounters is mainly the working hypothesis and the descriptive types. Analysis of the literature on the same topic would provide adequate information for a descriptive study, and this would ensure that any gaps in the literature are filled and more models of evaluating service encounters are developed (Choi et al., 2004, p.913). The initial process of planning such a study would involve the assessment of the services discussed, and appropriate information gathered based on the existing theories and other literature on the same. Businesses need to ensure that marketing is an essential function, and such a framework would be beneficial (Schultz, Frederiksen Doerr, 2013; Bendapudi Leone, 2002, p.83). Marketing does not necessarily involve the presentation of the products and can be done even using other methods (Daunt Harris, 2012; Elsamen Alshuride, 2012). The conclusions of a study o n the service encounters above would go a long way in determining the efficacy in the marketing profession. Summary and Conclusion Service encounter has become a relevant field of study in the business world. The researcher carried out journal entries from various service providers. Analysis of various service encounters indicated that service provision in the world economy is still below average. The findings of the research indicated that factors such as poor communication, low motivation, and lack of proper training resulted in poor service quality. The research also found that service encounter quality has a direct impact on the level of customer satisfaction. Service encounter was also found to influence the perception of service quality. Reference List Bendapudi, N., Leone, P. (2002). Managing Business-to-Business Customer Relationships Following Key Contact Employee Turnover in a Vendor Firm. Journal of Marketing, 66(2), 83-102. Bitner, J., Brown, W., Meuter, L. (2000). Tec hnology Infusion in Service Encounters. Journal of the Academy of Marketing Science, 28(1), 138-149. Bloemer, J., de Ruyter, K., Peeters, P. (1998). Investigating Drivers of Bank Loyalty: The Complex Relationship between Image, Service Quality and Satisfaction. International Journal of Bank Marketing, 16(7), 276-286. Brady, K., Robertson, J. (2001). Searching for a Consensus on the Antecedent Role of Service Quality and Satisfaction: An Exploratory Cross-National Study. Journal of Business Research, 51(1), 53-60. Brady, K., Cronin, J., Brand, R. (2002). Performance-only Measurement of Service Quality: A Replication and Extension. Journal of Business Research, 55(1), 17-31. Cadogan, W., Paul, J., Salminen, T., Puumalainen, K., Sundqvist, S. (2001). Key Antecedents to â€Å"Export† Market-Oriented Behaviors: A Cross-National Empirical Examination. International Journal of Research in Marketing, 18(3), 261-282. Caruana, A. (2002). Service Loyalty: The Effects of Service Qual ity and the Mediating role of Customer Satisfaction. European Journal of Marketing, 36(7/8), 811-828. Chebat, J., Slusarczyk, W. (2005). How Emotions Mediate the Effects of Perceived Justice on Loyalty in Service Recovery Situations: An Empirical Study. Journal of Business Research, 58(5), 664-673. Choi, S., Cho, H., Lee, S., Lee, H., Kim, C. (2004). The Relationships among Quality, Value, Satisfaction and Behavioral Intention in Health Care Provider Choice: A South Korean Study. Journal of Business Research, 57(8), 913-921. Daunt, K., Harris, L. (2012). Exploring the forms of dysfunctional customer behavior: A study of differences in servicescape and customer disaffection with service. Journal of Marketing Management, 28(1/2), 129-153. Elsamen, A., Alshuride, M. (2012). The Impact of Internal Marketing on Internal Service Quality: A Case Study in a Jordanian Pharmaceutical Company. International Journal of Business Management, 7(19), 84-95. Lovelock, H., Patterson, G., Walker , R. (2011). Services marketing. An Asia Pacific perspective (5th Ed.) NSW: Pearson Prentice-Hall. Nijssen, E., Herk, H. (2009). Conjoining International Marketing and Relationship Marketing: Exploring Consumers’ Cross-Border Service Relationships. Journal of International Marketing, 17(1), 91-115. This report on Services Marketing was written and submitted by user Alvin Mckinney to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

White Privilege Essays

White Privilege Essays White Privilege Essay White Privilege Essay Data Analysis Investigation Introduction Research Question: Do individuals in the Midwest experience the affects of white privilege? During this investigation I seek to explore the differences in privilege that males and females, of different race and ethnic backgrounds, experiences in their daily lives. My fellow Sociology of Race and Ethics classmates and I will conduct Peggy McIntosh’s White Privilege survey, in hopes to find any differences in privilege felt by individuals of varying age, gender, race or class membership. My hypothesis is: According to Peggy McIntosh’s White Privilege survey, she suggests that white people are privileged with what she describes as â€Å"an invisible package of unearned assets, which I (Peggy McIntosh) can count on cashing in each day, but about which I was ‘meant’ to remain oblivious. White privilege is like an invisible weightless knapsack of special provisions maps, passports, code books, visas, clothes, tools, and blank checks† (McIntosh, 1988). I suggest that with the changing of times, and ever growing equality that this distinct idea of white privilege is no longer prevalent. I believe that, McIntosh’s view of white privilege is no longer applicable in today’s Midwestern society and culture. I hypothesize that age will have more of an effect on responses to the survey than that of gender or race. I predict that younger people (below 20) are at a greater risk of feeling â€Å"underprivileged†. For my second hypothesis, I suggest that overall people in the Midwest feel privileged versus not. I believe this because I feel that the social stratification in the US, especially in the Midwest, has declined creating a more equal environment for all. Data Collection I will receive my data though the use of Peggy McIntosh’s White Privilege survey. First I will take the survey, while recording my answers, and then give the survey to ten other individuals, recording their answers in the same format. My fellow classmates will do the same, then all of the information will be then collected and charted accordingly into cross-tabulation tables. Each survey participant will be asked to rate their responses on a 1-4 scale: 1 = Strongly Agree, 2 = Agree, 3 = Disagree and 4= Strongly Disagree. The date responses can than be interpreted as answers of Strongly Agree, and Agree indicating a greater response of â€Å"privilege† – which McIntosh believes suggests members in a majority group. The data will then be organized into cross-tabulation tables. Each table will contain only two variables – one independent variable (gender, age, race, member of the class or not) and one dependent variable (each statement from the survey). After collecting the data a few changes were made: age was recoded into groups of ages, while also recoding all responses of ‘Disagree’ and ‘Strongly Disagree’ into one value for each variable, both to make analysis easier. Race was also recoded into ‘White’ and ‘All Other Races’ to expedite analysis. Also the ethnicity variable responses were found to be unreliable, so that variable was removed before running the data. When reading a cross-tabulation table it is important to remember that in order to interpret the data response, you must look for the differences in the percentages of responses not in the difference in the number of responses. Also, the needed information is, if the independent variable (gender, age, race or class membership) seems to make a difference in how a person responds to the dependent variable (the questions). After all the data has been gathered and charted, I will then compare the findings to my hypothesis. In order to discover whether my hypothesis is true or false I will evaluate the cross tables of age, gender, race and class completed from the collected data. Exploring the Data Younger ages (less than 20) have a larger affect than old age in feeling â€Å"underprivileged†. After analyzing the data, I believe my hypothesis that the ages 18-19 feel underprivileged as compared to the older ages, was correct. This is represented in the findings, that of the en questions surveyed, exactly one half the questions (five of ten) the age group 18-19 had the highest disagreement percentage compared to the other age groups. No other age group had close to the equivalent outcomes, the closest age group being groups 24-34 and 45-50 both with two. The findings show that in one half of all situations this age group is presented with, they feel as though they are underprivileged as compared t o other age groups, but by examining just the 18-19 age group or age as a whole, the majority feel as though the ‘Agree’ they are privileged. This finding is universal through all independent variables. While comparing all independent variables, of the 10 survey scenarios no matter what the independent variable is 70% of the time the participants feel they ‘Agree’ to being privileged. Exploring Data – Midwesterners overall feel â€Å"privileged† versus â€Å"underprivileged† no matter the independent factor. After analyzing the cross-tabulations, I feel as though my hypothesis about the Midwestern society is spot on. The data show’s that across any independent factor (age, gender, race and lass membership) a large majority of the participants surveyed feel as though they ‘Agree’ to being privileged. This is an overwhelming statistic that is constant throughout all independent variables; of the ten surveyed scenarios people agree 70% of the time to feeling privileged. In only, one scenario do people as a whole feel as though they are underprivileged. Overall Analysis and Personal Findings I found the collective results very interesting, especially in the age category. I thought it was interesting that older adults feel less privileged more than or equal to that of middle aged adults. I had assumed, that in our society much like that of the Native American societies that respect and privilege comes with age. I found the data surprising that the age group that tended to feel most privileged was ages 20-21. In four of the ten scenarios, the 20-21 year olds surveyed felt the most privileged or ‘Strongly Agreed’ to the situation as compared to all other age groups. I did not expect this, as the previous age group had felt the most nderprivileged in half of the scenarios, and in only an addition 1-2 years, the surveyed participant went from feeling the most underprivileged to the most privileged. I had guessed that the feeling of privilege would gradually increase with age groups, leaving the oldest age group (50 and older) with the highest feeling of privilege. I thought this, not only because society often deems wisdom with age, but also because the older participants surveyed may have grown up in a more dominant white privilege society, and those same feelings and thought processes would still be relevant to the way they feel they fit in society. All in all, I found very interesting facts from the data collected in every category. Things that I had thought would hold true, often did not. Such as, when considering the independent variable of gender, I assumed that women would primarily feel as though they were underprivileged as compared to men, but the data shows other wise. From this survey, men felt more underprivileged as compared to their female counterparts 100% of the time. Another fact that I found shocking was that when considering race as the independent variable. My hypothesis that white privilege was no long prevalent in the Midwest was incorrect. Participants of the ‘Other’ race felt underprivileged in half of the scenarios, and the other half they only ‘Agreed’ to feeling privileged. As compared to their ‘White’ counterparts, feeling privileged 100% of the time. I do believe that in the Midwest, things are moving close to equality as this is seen in at least half or more of the situations both the ‘White’ and ‘Other’ race group feel as though they ‘Agree’ to being privileged. No one group stands out as ‘Strongly Agreeing’ to be privileged for the majority. This tells us, that although there are still instances of white privilege, the Midwestern society is moving away from that and more towards social equality. : McIntosh, Peggy. Daily effects of white privilege. White Privilege: Unpacking the Invisible Knapsack. Wellesley College Center for Research on Women, 1988. Tues. 19 Feb 2013. .

Motivation.learners are motivational Essay Example | Topics and Well Written Essays - 1000 words

Motivation.learners are motivational - Essay Example earchers have shown that learner’s attribution of success and failures is an essential part of whether the learner will attempt, complete and repeat activities. Therefore, most motivational issues of Jake can be addressed by these theories of the Bandura’s social cognitive theory, and attribution theory. Self efficacy impact the choice of activities. Self-efficacious students readily undertake challenging and difficult tasks more readily than do inefficacious students. (Bandura & Schunk, 1981). It is possible that Jake held a low sense of efficacy for acquiring cognitive skills that attempted him to avoid boring tasks, whereas if he judged himself more efficaciously, he should have participated more eagerly. Self-efficacy can also influence motivation. Students with high sense of efficacy for learning should expend greater effort and persist longer when they encounter difficult tasks than those who doubt their capabilities (1981). Therefore, Jake‘s lack of motivation and low effort to take challenging and difficult tasks can be associated with his low self efficacy. Efficacy and outcome expectancy are closely related; students who perceive themselves as capable of performing well expect successful performances, which in turn promote self-efficacy. Therefore, Jake’s low efficacy influenced his outcome expectancy and performance during his new school year. Also, poor performance in turn, results to low efficiency. In addition, Jake’s lack of motivation can be demonstrated according to attribution theory. Learners who have perceptions of ability in failure are likely to assume that performance is not in their control. Therefore, Jake’s negative attributional style (attributing failure to ability) contributed to his lack of motivation in engaging in difficult tasks, and developing skills. In Addition, learners negative attribution responses are related to inferior use of strategies (Schrieber,2006). Without high self efficacy and the tendency to